Return Authorization Request

IMPORTANT NOTES:

• We kindly ask that returned items be sent back in their original condition, including all accessories, manuals, and packaging whenever possible. Items that show significant signs of use, damage, or alteration may not be eligible for a refund or exchange.
• To help ensure a smooth return process, please avoid writing on, taping, or placing shipping labels or stickers directly on the manufacturers packaging.
• Custom-made, personalized, special-order, or custom-configured products are created specifically for your order and are generally not eligible for return unless they arrive damaged or defective.
• If we made a mistake, sent the wrong item, or your product arrived damaged or defective, we will gladly cover the return shipping costs. For all other eligible returns, return shipping costs will be the responsibility of the customer.
• Before submitting your return request, we encourage you to review our Return & Refund Policy for complete details.
• Not sure if your item qualifies for a return? No problem! Our friendly customer support team is always happy to help. Simply reach out to us, and we will do our best to assist you.

Thank you for shopping with SAM EQUIPMENT. We truly appreciate your business and look forward to serving you again!

Return Reason * -- Select a reason -- Purchased by mistake Order was wrong Damaged machine Item not as described No longer needed Wrong item was sent Item was defective Demo return or rental Item damaged in transit Item was never received Other

Order No.*

This Product has been used*

Yes

No

I am only returning part of the order.*

Yes

No

I have the original packaging.*

Yes

No

What is your desired outcome?*

Explanation for Return*

Company Info

Company Name*

Account No.*

Your Info

First Name*

Last Name*

Email Address*

Phone Number*

Submit Return Request